Welcome to Indivya Hair. By using our website and purchasing from us, you agree to the following terms and conditions. Please read them carefully.

1. General
This website is operated by Indivya Hair. Throughout the site, "we", "us", and "our" refer to Indivya Hair. By visiting our site and/or purchasing from us, you agree to be bound by the following terms and policies.

2. Products & Services
All products are subject to availability. We reserve the right to modify or discontinue any product without notice.

We make every effort to display product images and descriptions as accurately as possible. However, raw hair textures and colors may naturally vary.

3. Pricing
Prices are subject to change at any time. Once an order is placed, the price is locked in and will not be adjusted.

4. Payment
We accept major credit cards and secure online payments through Shopify’s payment system. All payments are processed securely.

5. Shipping
Please refer to our Shipping Policy for processing times and delivery estimates.

6. Returns & Exchanges
Due to the nature of our products, all sales are final. For more details, see our Return Policy.

7. Intellectual Property
All content on this site—including logos, branding, and product photos—are property of Indivya Hair and may not be used without written permission.

8. Limitation of Liability
We are not liable for any direct or indirect damages arising from the use of our site or products. All purchases are made at your own risk.

9. Contact Information
Questions about these Terms should be sent to support@indivyahair.com.

 

Mobile Terms of Service

Indivya Hair

Last updated: June 2, 2025

The Indivya Hair mobile message service (the "Service") is operated by Indivya Hair (“Indivya Hair”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Indivya Hair’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Indivya Hair through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Indivya Hair. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18662907639 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Indivya Hair mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18662907639 or email support@indivyahair.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.